"West Coast Spirit"

WINNER: Best Young Whiskey 2019 Silver medal

Canadian Artisan Spirit Awards

Corporate Policy

Customer Policy

We endeavour always to act in good faith.
When a Custom Order or Specific Commission is in question, we believe that both payment and product must be produced as specified.
Custom Orders must be accompanied by 1/2 of estimated costs, and in the event of cancellation, no refunds will be produced.
In the event that an item is not picked up for any period of time exceeding 1 week past the agreed time, a storage fee will be charged, which must be paid before the item can be claimed.
If an item is left for 3 months past the agreed time without full payment, all deposit money is forfeit and we reserve the right to sell the item at our convenience and for our sole benefit.
All monies outstanding after a contractual due date, or which are owed as stated above for contractual violation will be subject to 18.8% interest per annum, calculated daily until the entire amount including said interest is collected in full.

Employment Policy

We endeavour always to follow the Employment Standards as published by the Province of British Columbia.
We have a zero tolerance policy towards violence.
We have a zero tolerance policy towards racism.
We have a zero tolerance policy towards bullying.
We have a zero tolerance policy towards religious intolerance.
We have a zero tolerance policy towards sexism.
We have a zero tolerance policy towards sexual harassment.
We have a zero tolerance policy towards discrimination against any person or group based on race, religion, orientation, education, sex, or belief.
We believe in equal pay for equal work.

Supplier Policy

 There are certain costs inherent in doing business that are often written off by the parties as a gesture of ongoing good will, but it requires the agreement of both parties to cause these costs to be ignored.
If either they or we fail in our respective agreed duties, compensation may be required. If we lose an hour, day or any other period of time to wasted effort, we expect to be compensated at the following rate: $600.00 per 4 hour segment or portion of same.
 In an instance where a contract exists, such as a bank account or credit line, we recognize that occasionally a genuine mistake or illegal interference occurs, and we recognize that the time spent in following the agreed procedure as laid out by agents of the Bank or Credit Company is a cost of doing business.
We further state that these contracts have an implicit promise from the Company that following the procedures as laid out by the Company Representative will result in the proper legal action being taken.
If such action shall not occur after all appropriate actions (as laid out by the Company in question) have been taken, we reserve the right to pursue other remedies and state that any and all time spent performing tasks at the Company’s behest, as well as the time taken to review results and follow up on the situation, will be billed to the Company in question and sought as real costs through the usual channels, up to and including Court Actions.
Such amounts will be calculated at a rate of $150.00 (cad) per hour or portion of same. This rate will also be charged to anyone found to be defaming our reputation, and will be billable for the entire amount of time required to counter any damage done by same.

Law Enforcement Policy

We always cooperate fully with duly authorized Peace Officers operating within the scope of their Authority.
It is our policy to prosecute thieves, cheats and frauds to the full extent of the law both in Criminal and Civil Courts.

Environmental & Fair Trade Policy

We will always seek to minimize our industrial impact on the environment.
It is our goal to operate a carbon neutral business model.
We endeavor to meet the guidelines set by the International Fair Trade Association.

Ethical Policy

We will not do business with any person or corporation which is shown to profit from human misery or subjugation.
We will not do business with any person or corporation which is shown to profit from animal cruelty.
We will not do business with any person or corporation which has shown itself to be in favour of discrimination against or degradation of human rights and freedoms.

Legal Policy

It is our policy to prosecute thieves, cheats and frauds to the full extent of the law both in Criminal and Civil Courts.
We believe that our Business Arrangements with our clients are Confidential in most cases.
We will not discuss business terms (or produce records of such) in the normal course of business with anyone but the client affected by such terms.
We will always produce such records to defend our good name in the case of Legal Actions or situations of Defamation.
It is our policy to have the link to these Policies freely available to anyone we do business with. Accordingly, it is referenced on our Business Cards, Contact cards, Contracts, Emails, and Credit related Documents and Files.

 
True North Distilleries Ltd.
www.truenorthdistilleries.com
Phone: 1-778-879-4420